Currently, a Sales Engineer at Phriendly Phishing on the Customer Solutions Team, driving sales growth and enablement through providing technical demos, managing trials and proof of concepts in addition to building enablement collateral to bolster the Sales team's knowledge, confidence, and ability to sell.
Hello! It's nice to make your acquaintance and I hope we get the chance to meet in person. Right now, I have been diving deeper into my professional career, exploring all types of roles across tech and cybersecurity. I originally come from a UX degree, that has given me a unique perspective on the implementation of various projects and ongoing engagements across SaaS Security Awareness Training, SAP HRIS consulting, and even VR Research at CSIRO. From my degree, I've worked on projects and collaborations with organisations such as KPMG, Harris Farms, Grains & Legumes Nutrition Council, StrongLED, and IBM - doing anything from UX Design work to creative developing to business proposals. My current experience in "startup" tech has truly evolved my perspective on how a business works - from the importance of established processes to the necessity to be flexible for a product in flux, the relationships you build with prospects and customers become practice for the rapport building between other department leads. My interests in a role have grown towards the fundamental of a team with unified expectations and empathy for the holistic customer experience. Whether it be building an HRIS or implementing SAT, my passion is to provide customers with an impactful and meaningful experience from both the product/service and the interactions with Sales, Customer Success, and Support.
March 2024 - Present
Multi-faceted role managing sales engineering responsibilities alongside project management, product adoption enhancement, customer NPS/user research, and sales enablement.Moved from supporting solely Mid-market to both Mid-market and Enterprise segments within 3 months into the role.
March 2023 - February 2024
Sales Engineer and Customer Success consulting role developing skills in presenting technical demos in sales calls,managing trials and proof of concepts, specialising in onboarding premium customers to ensure customers are rolling out Phriendly Phishing with optimal product adoption.
February 2022 - March 2023
Working as a technical consultant for the SAP HXM suite. Role involves configuring HRIS programs for clients based on dynamic and developing needs of the client, mostly in SAP EC, LMS, and SafetySuite. Proactively involved in the Early Career Community to organise social and active events as well as intrapreneurship projects where opportunities have arised.
November 2020 - February 2021
C# Developer and Interaction Designer role at UNSW’s Extended Perception and Interaction Centre (EPICentre). Co-lead a research project exploring Virtual Reality and its applications in Gamification of the Cyber-security space using Unity Game Engine and various modes of play (PC, HTC, Quest 2, Virtuix Omni Treadmill).
2023
The CyberCX Academy is a six-month program consisting of:
Cyber Fundamentals: a four-week cyber security fundamentals course from data security to vulnerability and incident management. Practice Specific Training: 10 weeks of practice specific training and 12 weeks of experiential learning (supervised hands-on experience).
2018-2021
Bachelor of Design Computing: Exploring design thinking principles and human-centred design from websites and mobile apps to internet-of-things products and VR environments. Develops skills in visual design, digital media production, coding, prototyping, and UX Design. Bachelor of Advanced Studies (Information Systems): Introduces the foundations of programming alongside database management, IT research and evaluation processes, and IT economics.
2016
NSWTLTU102A Work as a Peer Tutor NSWTLTU101A Develop Strategies to Tutor Peers HLTAID001 Provide Cardiopulmonary Resuscitation
I thrive in finding creative solutions and learning new tools to do so.
With my current role doing Sales Engineering in a cyber security SaaS product, I've built a strong foundation around mail servers, IDP integration, and the security considerations that come along with onboarding a new vendor. From Azure to Google Workspace to SEG and SIEM integrations and workflows, I have spent the last few years understanding how all these products work together to make up an organisation's infrastructure.
For every project and role since 2018, the tools in Adobe's Creative Suite have become my best friend! Photoshop and Illustrator have been my right hand men for asset creation while After Effects has taken me through every film and I've had to make. Whether it be for posters, websites, promo videos, or game assets, I'm comfortable and confident in my designs.
From UI Theory to Interactivity to Accessibility, I love the thought and theory that goes into Web Coding. Nowadays, with how easily accessible creating websites is, comes the importance for those websites to be able to be used by everyone. While I mostly use web coding for silly projects for my friends now (https://howlonghasitbeensincemayahaslostsmth.github.io), I hope I'll be able to design for all types of users in the future.
Through my experience at CSIRO's Data61, I've delved into the applications of VR and gamification using Unity 3D Game Engine as a super versatile tool. Ever since, I've been constantly prototyping mini-games for my friends and as a personal hobby and use it as a tool for fast-prototyping at work whenever I get the opportunity.
As a UX major, being adept in Figma as a prototyping tool is essential. I have used Figma day in and day out of my UX Career to mock up various apps and programs for diverse interfaces - from mobile screens to smart mirrors.
My favourite way to fast prototype is with physical computing, and with it, comes a plethora of transferable skills: programming, CAD, quick iteration and development, and handiwork. The various projects I've used Arduino for, demonstrates the flexibility of my skillset from end-to-end development.
Here are some of the notable things happening in my life recently.
2025
Excerpt from WISA2025 -
2024
Proud to share that Phriendly Phishing received the runner-up award for Solution Provider at this year's CompTIA ANZ Spotlight Awards in Sydney. This recognition underscores our entire team's dedication to innovation and excellence in the security awareness training space and it was truly exciting to be amongst all the amazing finalists on the night. Great work team!
2024
The Youth Mentoring Program at Wesley Mission is based off an extended family model, where I can provide support, mentorship, friendship, and guidance to an individual adolescent who is undergoing challenging family circumstances. My commitments involve dedicating time to spend time with my mentee at least once a month to spend the day doing whatever we decide we want to do whether it be ice skating, hiking, geocaching or something more educational. If you'd like to learn more, I would love to talk to you about it!
2023
The CyberCX Academy is a six-month program. It consists of a four-week cyber security fundamentals course, 10 weeks of practice specific training and 12 weeks of experiential learning (supervised hands-on experience). The program is full time and pays a competitive salary. The CyberCX Academy provides a pathway for anybody seeking a career in cyber security – from university and TAFE graduates, to school leavers, as well as people seeking a career change or re-entering the workforce.
I'm excited to work with you and be a part of your team. Let me know what you are looking for. Connect with me.
